12 hard skills or competencies (industry competencies) for Resident Field Technician
Skill definition-Monitoring and controlling inventory and quality of parts to ensure the availability of spares for maintenance and repairs of the plant and machinery.
Level 1 Behaviors
(General Familiarity)
Cites the scope of spare parts management, including classification, procurement, and quality inspection.
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Level 2 Behaviors
(Light Experience)
Assists in spare parts classification to support defining and maintaining safety stock.
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Level 3 Behaviors
(Moderate Experience)
Analyzes spare parts usage data to identify trends and improve forecasting accuracy.
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Level 4 Behaviors
(Extensive Experience)
Adopts cost-effective practices for spare parts procurement and inventory management.
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Level 5 Behaviors
(Mastery)
Builds stocking policies to guarantee the availability of spare parts and control inventory costs.
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Skill definition-Following a set of rules and regulations to install and repair electrical fixtures to minimize the risk of electric shock, fires, or explosion.
Level 1 Behaviors
(General Familiarity)
Differentiates between the National Electrical Code (NEC) and other applicable electrical codes.
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Level 2 Behaviors
(Light Experience)
Adheres to industrial electrical code in determining and addressing local compliance issues.
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Level 3 Behaviors
(Moderate Experience)
Assists in emergency breakdown repairs and coordinates electrical installation services.
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Level 4 Behaviors
(Extensive Experience)
Manages inspection activities of electrical installations in compliance with the electrical code, specifications, and plans.
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Level 5 Behaviors
(Mastery)
Builds and implements code regulations for electrical assembly and repairs of worksite buildings.
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2 general skills or competencies (Job family competencies) for Resident Field Technician
Skill definition-Managing and optimizing operations to respond to and address customer requests at off-site locations or client sites.
Level 1 Behaviors
(General Familiarity)
Cites the benefits and challenges in field service management.
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Level 2 Behaviors
(Light Experience)
Conducts field testing to troubleshoot the cause of interruptions or interference of services.
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Level 3 Behaviors
(Moderate Experience)
Checks service staff performance and activities to provide feedback and suggest skill enhancements.
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Level 4 Behaviors
(Extensive Experience)
Determines pain points and improvement opportunities for field service delivery and operational efficiency.
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Level 5 Behaviors
(Mastery)
Builds and executes strategies to drive cost reduction across field services activities.
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Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for developing safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Follows established safety policies and procedures when handling hazardous materials.
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Level 3 Behaviors
(Moderate Experience)
Drafts standard operating procedures to ensure seamless implementation of safety policies.
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Level 4 Behaviors
(Extensive Experience)
Delivers clear interpretation of safety policies, procedures, and reports to all junior managers and staff.
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Level 5 Behaviors
(Mastery)
Conceptualizes innovative ways to drive continuous improvements in our safety policies and procedures.
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9 soft skills or competencies (core competencies) for Resident Field Technician
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Cites examples of effective scheduling skills, including data entry, customer service, and appointment setting.
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Level 2 Behaviors
(Light Experience)
Documents different kinds of communications related to work schedules, such as memos, emails, and reports.
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Level 3 Behaviors
(Moderate Experience)
Administers phone calls and emails to respond to customers' inquiries regarding upcoming or scheduled appointments.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with workforce management professionals to integrate scheduling optimization tools.
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Level 5 Behaviors
(Mastery)
Authorizes the planning schedules of companies and organizations that operate in various industries.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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Summary of Resident Field Technician skills and competencies
There are 12 hard skills for Resident Field Technician, Spare Parts Inventory Management, Electrical Codes, Electrical Wiring, etc.
2 general skills for Resident Field Technician, Field Service, Safety Policies and Procedures.
9 soft skills for Resident Field Technician, Scheduling, Standard Operating Procedures (SOP), Innovation, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Resident Field Technician, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Innovation.